To get the most out of GTD Connect, please make sure your computer meets these requirements:

• Free Flash Player 9 (for audio and video)
• Free iTunes Music Player for members-only podcasts
• JavaScript enabled on your web browser
• Cookies enabled on your browser to be accepted from the domains from www.davidco.com and secure.davidco.com
• A high speed internet connection (DSL, Cable Modem, or better)
• Internet Exporer or Firefox (Safari and Chrome are not supported browsers at this time and some users of those browsers have reported issues, which we are working on. Sorry!)
• Live Webinars require a free GoToWebinar plug-in, easily installed the first time you join a webinar

You can recover your password by visiting our password recovery page. It will be sent to the email address you used for your David Allen Company store and GTD Connect profile. You will also find a link to recover your password on the home page of Connect by the login screens.

Unfortunately, it is not possible to play GTD Connect video, audio or webinars directly from the Connect website from your iPhone and iPad, as those devices do not support Flash, which is the format for our web player. We are looking at new HTML5/iPad/iPhone-compatible formats for our media going forward, as the technology is changing, but have no current release date on that.

Yes, with GTD Connect you can receive our podcast audio and select video materials through iTunes. If you have an MP3 player and you use iTunes, you can enjoy much of our audio and
video content on-the-go. (Please note: The Podcast feature is only available to members who have purchased a monthly or annual subscription to GTD Connect and not an option while on the free trial.) For instructions on donwloading the podcasts, please see our podcast instructions. 

No, at this time we can only offer Podcasts via iTunes. This is because iTunes is the only program that allows us to password-protect our exclusive member materials.

1. If iTunes is not displaying information about the podcast at all, you have not successfully subscribed. Start by attempting to subscribe using the Alternate Method on the following page: http://www.davidco.com/connect/podcast-howto.php

2. If this does not help, it is likely that your password is incorrect. If you have saved that incorrect password, you can either unsubscribe from the podcast feed and then re-subscribe, or you can use the Alternate Method above, but subscribe to http://davidco.com/connect/podcast.php (note the lack of "www."). After unsubscribing from the feed, exit the iTunes application completely, relaunch and resubscribe using the link
above. Both these methods will force iTunes ask for your password again, even if an incorrect password is saved. Please note that iTunes will prompt you for your member username and password twice.

3. If iTunes is subscribed to our podcast, but many if not all of the episodes are not downloading, it is likely that you are getting error code 3259. This is linked to a communications issue on the user's side. You may need to get support from your IT department in order to whitelist davidco.com and/or 67.43.171.229 within your firewall.

4. If you are using a PC and have entered in the correct password, but are still unable to subscribe or download podcasts, we recommend that you change your password (under the Profile Details heading). If you are a Mac user, please skip to step 6.

5. If you are seeing error code 8104, then unsubscribe from the GTD|Connect Member Podcasts.
After unsubscribing in iTunes, manually subscribe on the podcast feed
again by going to the Advanced menu and selecting, "Subscribe to podcast..." and then entering this URL: http://www.davidco.com/connect/podcast.php
When prompted, enter your GTD Connect Username and Password for the podcast again. If you are on a PC, you will be prompted to enter your login information twice.

6. If you are using a Mac and are seeing error code 8104, please follow these instructions below to help clear out your iTunes keychain password for GTD Connect:

Go into iTunes.
Go to the Podcasts section of iTunes.
Right click next to the GTD Connect Podcast and select Delete.
You will be prompted with a window asking if, "Are you sure you want to remove the selected podcasts and their episodes?" Say Remove.
If you have previously been able to download GTD Connect Member Podcasts, it will prompt you to either keep the files or move to trash. You will want to keep the files so that you don't have to re-download them.
After deleting the GTD Connect Podcast, Quit out of iTunes.
Go to Macintosh HD
Go to your Applications
Go to Utilities folder within Applications
Go to the Keychain Access program within Utilities folder
Double click the Keychain Access program to launch
Within Keychain Access, find the entry for secure.davidco.com
Select secure.davidco.com and press the delete button. It will prompt and ask you if you're sure. Click Delete.
You can now quit out of the Keychain Access program.
When you go back into iTunes Podcasts, go under Advanced --> Subscribe to Podcasts.
Type in http://www.davidco.com/connect/podcast.php in the URL box.
It will prompt you to enter your GTD Connect username and password twice. You will have the option to Remember the password which will save it back into keychains.
After getting the podcast subscription back, if you previously had downloaded GTD Connect Member Podcasts, go to File --> Add to Library --> navigate to your music folder (or where you have your iTunes folder) --> iTunes --> iTunes Music --> Podcasts --> GTD_Connect Members-Only Podcast
After selecting where your GTD_Connect Members-Only Podcast folder is, click Open. This will re-add your already downloaded GTD Connect podcast back into iTunes.

And if none of that works, by all means call or email us! connect@davidco.com or 805-646-8432.

GTD Connect members can play all of the media we release on your iPhone or iPad through our members-only podcast feed. Podcast content is available to all monthly and annual members (sorry, not free trials!) and can be setup through the link on the home page of Connect. To access the site content, download the media to your computer's iTunes podcast menu first and then sync it to your iPad or iPhone.

Whenever possible, we will create an M4V version for viewing through our member podcast feed into iTunes. To set this up, follow the podcast instructions for configuring iTunes.

Please note: podcasts and downloads are only enabled for members. Free trial members will not see these options. Become a member to use these options!

Yes, Webinars are recorded and posted to the home page of Connect a few days after the live event for members to replay in the Connect Media Library. If you are having trouble connecting to the live webinar, hosted through the GoToWebinar Citrix site, then we recommend waiting for the replay.

Yes, all live webinars are hosted on the Citrix/GoToWebinar server. All recorded replays are hosted on GTD Connect web site. If you are having trouble connecting to the live event, you will need to work with your IT department to allow an exception to gotowebinar.com. If you do not wish to change your settings, please watch the archive replay instead.

For LIVE webinars:
Please visit GoToWebinar's prerequisites page for system requirements.

For ARCHIVED webinars:
All of the archived webinars are played through Flash, using the same player as all of our other videos. If you are able to watch any other videos on Connect, you will be able to watch the replays.

If you do not see the Questions box during the live webinar, please look for the GoToWebinar toolbar on your desktop and make sure it is expanded. Some users have also found it when expanding the webinar to full-screen. You may need to minimize some other program windows to find this toolar. Once you find the toolbar, the arrows will expand or collapse the questions box.

Simply type your question and our staff will see it during the webinar.

MAC USERS SPECIFICALLY:
Please exit out of the Webinar. Then check your Desktop and Applications folder and delete any GoToMeeting software versions that are found. Re-join the Webinar using your unique link; the latest GoToMeeting software should then download to your desktop with all of the features enabled.

Once the Webinar is complete, it is recommended to once again delete the GoToMeeting software from your desktop. This will ensure that you are always accessing the most current version.

If you are having audio troubles on the live webinar, please visit the GoToWebinar Knowledge Base for all audio issues. Click on "Audio Fast Help - Attendee" under the Knowledge Base for helpful answers to common issues such as:
- problems with your dial-in number
- sound issues
- connecting through VOIP vs. land-line